Partial outage for search due to frontend tooling issue

Incident Report for Nosto

Resolved

The outage for some clients happened after a new functionality push to frontend tooling that is being used as the core of frontend implementation.

The outage started on the 2nd of February, and soon after our frontend services team noticed it, we jumped on the resolution immediately. The same day we reverted the affected clients' frontend implementation to the previous version, and search was working as usual.

We've carefully investigated why this mistake was pushed to production and changed the QA process accordingly, so it doesn't repeat.

Posted Feb 02, 2023 - 08:30 UTC