Recommendations and content are not appearing on websites

Incident Report for Nosto

Resolved

This incident has been resolved.

Posted Nov 19, 2021 - 18:33 UTC

Monitoring

A fix has been implemented and we are monitoring the situation.

Posted Nov 19, 2021 - 16:26 UTC

Investigating

We are currently investigating an issue where recommendations are not being rendered on websites using Nosto. It is also affecting some views in the admin panel that are related to recommendations.

Posted Nov 19, 2021 - 16:12 UTC

This incident affected: Onsite products and Admin panel.